How to improve patient experience and service delivery
Delivering the best possible patience experience is a strategic priority for all organisations. Given their constant interaction with patients, those on the frontline are best-placed to identify areas for improvement. As Professor Sir Bruce Keogh, former Medical Director for NHS England, said about junior doctors and nurses as leaders: “their natural innovative tendencies mean they are likely to be the best champions for patients and their energy must be tapped not sapped”.
The ImproveWell digital solution enables teams and organisations to tap into the collective intelligence and innovative skills of colleagues to make improvements to service delivery and patient experience, 24/7.
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