Freedom to Speak Up Guardians (FTSUGs) provide an alternative route to normal channels that staff might use for speaking up. They must also identify and tackle barriers to speaking up that exist within a trust, such as top-down culture, poor levels of awareness, and processes that place an undue burden on individuals when they raise issues.
The ImproveWell solution can be used to support the work of FTSUGs by providing a continuous, confidential touchpoint with the workforce. All voices can be heard, simply and easily, 24/7. FTSUGs can utilise multiple feedback systems to ask the right questions, understand what matters, and keep everyone informed on decision-making and improvements being made.