A workforce engagement solution for improvement
Arrange your free, no-obligation consultation to find out how ImproveWell can support your organisation
We believe those on the frontline are best-placed to improve the systems around them and that a happier workforce leads to optimised customer experience. ImproveWell empowers the workforce to drive change together, 24/7.
#CCexpo2021
Together with BrightCloud Group, ImproveWell exhibited at the Contact Centre Expo 2021.
The Contact Centre Expo, held alongside the Customer Experience Expo, highlights the latest technologies, strategies, and innovations for call and contact centre professionals, as well as those in leadership, general management, customer experience, learning and development, IT, and operations, all seeking to enhance customer engagement.
SENTIMENT TRACKER
Track and boost workforce morale and wellbeing with real-time data, by asking your team how their workday is going.
IDEA HUB
Gather ideas for improvement, discuss or refine collaboratively, and keep everyone up to date with progress and implementation.
PULSE SURVEYS
Understand what matters and see where improvements are needed with swift and straightforward survey creation.
INSIGHTS
Capture real-time feedback from customers or partner organisations via customisable online portals.
DATA DASHBOARD
Detect trends and pressure points, prioritise improvement efforts, measure change and publish reports to close the feedback loop.
Create the right environment for wellbeing at work, continuous improvement and best-in-class customer experience with a dedicated digital solution.
Staff wellbeing & morale
A happier, motivated workforce:- Increased staff satisfaction
- Enhanced customer experience
- Lower sickness absence & staff turnover
Quality improvement
Frontline insights and innovation leads to:- Optimised customer experience
- Improved customer feedback
- Improved net promoter scores
Operational efficiency
Optimal use of resources leads to:- More efficient and effective customer solutions
- Less time per activity
- Improved productivity and output
Cost efficiency
Better financial performance:- Less spend on temporary staff
- Lower costs (e.g. saving staff hours and reducing repeat calls)
- Cost avoidance
See how ImproveWell is helping organisations to drive change, together.
Don't just take our word for it
