Communication when things are hard: Supporting maternity teams through listening, learning and everyday improvement

Maternity and neonatal services are working under increasing pressure, with high expectations, workforce challenges and the need to demonstrate learning and improvement.
 
During times like this, communication becomes even more important.
 
This short webinar brings together leadership perspective and real NHS experience to explore how teams can strengthen communication, support staff voice and enable everyday improvement, even when the environment feels difficult.
Who should attend
 
This session is designed for:
 
- Directors and Heads of Midwifery
- Neonatal Leads and Clinical Leads
- Maternity Governance and Safety Leads
- MatNeoSIP Leads
- Senior Midwives and Service Leads
- Improvement and Transformation Leads
What you will gain
 
By attending, you will:
  • Reflect on why communication becomes harder, and more important, during pressured periods
  • Explore simple ways to support staff voice and open communication
  • Hear real experience from maternity services at University Hospitals Sussex NHS FT
  • Take away practical ideas you can apply within your own teams

Speakers

Lara Mott
Founder, ImproveWell


Lara works with healthcare organisations across the NHS to support frontline staff voice, continuous improvement and learning cultures.

Emma Chambers
Director of Midwifery University Hospitals Sussex NHS Foundation Trust


Emma leads maternity services across multiple sites and has been driving initiatives to strengthen communication, staff engagement and continuous improvement.

Webinar details

Date: 23 April
Time: 2:00 pm - 2:45 pm
Format: Live online session with Q&A

A supportive conversation

This session is not about scrutiny or performance.

It is a space to reflect on:
- how communication can be supported during challenging periods
- how staff insight can be heard and acted upon
- how small, practical improvements can make a meaningful difference

Bonus resource

All attendees will receive:

Creating the Conditions for Safer Maternity and Neonatal Care

A short, practical resource designed to support teams in strengthening communication and learning cultures, including:

  • a reflective checklist for leaders
  • simple ways to capture staff insight
  • guidance on making feedback visible and actionable

Join us for a thoughtful, practical conversation on supporting maternity teams through listening and communication.

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