Maternity quality improvement: Supporting teams through listening, learning and everyday improvement

Maternity and neonatal teams work in demanding environments, where pressure and uncertainty can make open conversations more difficult, just when they are needed most.

Supporting maternity quality improvement starts with understanding what teams are experiencing. Creating opportunities for staff to speak, recognising patterns in their feedback and showing what happens next can help turn everyday observations into meaningful learning and action.

This practical webinar explores how communication in maternity care can support teams during challenging periods. Hear reflections from Lara Mott at ImproveWell, followed by a focused exploration of maternity data, emerging patterns and what these mean for teams on the ground.

Who should attend
 

This session is designed for maternity and neonatal professionals, including:

  • Directors and Heads of Midwifery
  • Deputy Heads of Midwifery
  • Neonatal Leads and Matrons
  • Maternity Governance Leads
  • Maternity Patient Safety Leads
  • Maternity Quality Improvement Leads
  • Professional Midwifery Advocates
  • Maternity Safety Champions
  • Perinatal Quality Leads
  • Maternity Matrons and Ward Managers
  • Retention Midwives
  • Maternity Transformation Leads
  • Senior clinical leaders
What you will gain
 
By attending, you will:
  • Understand why communication becomes even more important during periods of pressure and uncertainty
  • Explore practical ways to support staff voice and encourage open, honest conversations
  • Consider how effective communication in midwifery can strengthen listening, learning and team support
  • Discover what maternity data is revealing about current challenges and emerging trends
  • Learn how to use staff feedback and data insights to inform improvement and decision making
  • Take away ideas for closing the feedback loop and demonstrating that staff have been heard

Speaker

Lara Mott
Founder, ImproveWell

 

Lara works with healthcare organisations across the NHS to support frontline staff voice, continuous improvement and learning cultures.

In this session, she will share reflections on listening to maternity teams and creating the conditions for staff experiences to inform everyday improvement.

Webinar details

Date: 27 October 2026
Time: 2:00 pm - 2:30 pm
Format: On demand webinar available at the above date and time only 

A practical conversation about listening, learning and action

When staff share an experience, concern or idea, what happens next?

Strong communication in maternity care includes creating space for those conversations, understanding what is being raised and helping teams see how their contributions inform action.

Together, we will explore:

  • Why communication can become harder when teams are under pressure
  • How to create opportunities for staff to speak openly
  • What psychological safety means for everyday team conversations
  • How maternity data can help identify recurring themes and pressure points
  • How effective communication in midwifery can support a culture of learning
  • Why visible action and closing the feedback loop matter

Whether you lead a service or support improvement within an individual team, the session will offer practical ideas to reflect on and discuss with colleagues.

Complimentary resources

All attendees will receive two resources to help continue the conversation within their services.

Creating the Conditions for Safer Maternity and Neonatal Care A short, practical guide designed to support stronger communication and more effective learning cultures.

Use it to reflect on how your service listens to staff, learns from their experiences and supports visible action.

 

Maternity Data Snapshot A concise summary of the key insights explored in the session, highlighting emerging trends, pressure points and areas for focused improvement.

Use it to support team discussions and consider what the findings could mean for your own service.

Make space for the conversations that support improvement

Join ImproveWell to explore how staff voice, data and visible action can support maternity quality improvement and help maternity and neonatal teams feel heard during challenging periods.

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