Empowering primary care to lead change
Primary care is at the heart of NHS transformation. With increasing pressures and a growing focus on community care, frontline engagement has never been more critical.
Partnering to unlock frontline insight and improve care at scale
Operose Health partners with ImproveWell to unlock frontline insight and improve care at scale
As part of a pioneering national initiative, Operose Health has teamed up with ImproveWell to give primary care teams a stronger voice in shaping the future of care.
Spanning 82 sites across the UK, including GP practices, Primary Care Hubs, Emergency Department Streaming and Urgent Care Services, the three-year programme aims to gather ideas, share best practice and improve outcomes for over 700,000 patients.
Local knowledge, national impact
With 93% of its GP workforce directly employed, Operose Health is well-placed to harness frontline insight and drive improvements across the UK.
“Our teams know their communities best,” says Operose CEO Samantha Kane. “ImproveWell helps share great ideas, spread best practice and improve outcomes for over 700,000 patients.”
Supporting NHS priorities
The Government’s 10-Year Plan for Health calls for a shift from hospitals to community care, and from sickness to prevention. Making this happen means investing in primary care - not just financially, but by empowering the workforce to lead change.
By surfacing frontline ideas and driving engagement, Operose Health and ImproveWell are helping to build a more responsive, locally-led and sustainable health system.
A smarter future for primary care
“In busy environments like primary care, it’s easy for great ideas to be missed,” says Dr Lucy Goodeve-Docker, Senior Regional Medical Director. “With ImproveWell, we’re giving colleagues the tools to share ideas that can improve care and reduce health inequalities across the country.”
Driving real impact in primary care improvement
NHS Southend and NHS Castle Point & Rochford CCGs were the first to pilot the ImproveWell platform nationally over a 12-week period.
The goal was to strengthen feedback loops between GP practices and the CCGs - enhancing support and enabling teams to better address workload pressures.
The platform helped teams:
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Share best practices
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Engage staff in continuous improvement
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Streamline communication
Practical examples of frontline-led improvements:
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Standardised blood tests for chronic conditions via a SystmOne Template
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A new practice manager forum launched via a mobile app, improving communication and consistency across 8 localities
“Thanks to the pilot scheme and the mobile app, we’ve established a new clinical system forum and user group to proactively review and address any issues that arise with our clinical booking system (SystmOne).”
Debbie JohnsonPractice Manager, Valkyrie SurgeryWhat South East Essex CCGs achieved:
- 100% of ideas submitted were implemented
- 62% of ideas were easy to implement
- 46% of ideas were high impact
Additional reported benefits:
- 77% said the platform made jobs easier
- 54% reported time savings
- 38% observed fewer errors
Employee Experience Development
ImproveWell and NHS Shared Business Services (NHS SBS) have joined forces to deliver a fully integrated digital and consulting solution designed specifically for the NHS workforce.
A smarter approach to workforce challenges
This bespoke service offers flexible support - from tailored recommendations to full project delivery - helping NHS organisations tackle common workforce issues:
- High vacancy rates and low retention
- Cost inefficiencies
- Low staff engagement and morale
- HR process improvement and automation
ABOUT IMPROVEWELL
BOOK A DEMO
Engage the workforce to improve staff and patient experience
Giving everyone a voice, ImproveWell makes it simple for organisations to capture continuous, real-time insight from the frontline to improve staff experience and the quality of patient care.
Arrange your free, no-obligation consultation to find out how ImproveWell can support your team or organisation
How it works
ImproveWell creates a continuous touchpoint with the workforce - making change simple with 24/7 real-time feedback and insight
SENTIMENT TRACKER
Track and boost workforce morale and wellbeing with real-time data, by asking your team how their workday is going.
IDEA
HUB
Gather ideas for improvement, discuss or refine collaboratively, and keep everyone up to date with progress and implementation.
PULSE SURVEYS
Understand what matters and see where improvements are needed with swift and straightforward survey creation.
IMPROVEWELL INSIGHTS
Capture real-time feedback from patients or partner organisations via customisable online portals.
DATA DASHBOARD
Detect trends or pressure points; enable data-driven decisions; measure change; and publish reports to close the feedback loop.
Impact
Creating the right environment for wellbeing at work and continuous improvement, ImproveWell delivers:
INDUSTRY RECOGNITION
