FAQs

ImproveWell is a workforce engagement platform, focused on Quality Improvement, with a smartphone application for employees and data dashboard for management. ImproveWell empowers frontline employees to improve the systems they work in, and gives management the tools to harness workforce innovation for lasting improvements in day-to-day operations and service delivery.

ImproveWell is a secure platform, easily tailored for each organisation. Annual platform licences are tiered according to the size of an organisation’s workforce. An annual licence enables organisations to leverage the platform across the entire workforce to capture unlimited data for all projects. The annual licence also includes onboarding and roll-out support; tailored weekly reporting during the initial roll-out phase; 1hr per month of support from the ImproveWell team; a 24/7 ticketing technical support system; and an annual review. If you’d like more information or to organise a demo, please get in touch.

Download from the App Store here. Download from Google Play here. Sign up to the web-application here.

ImproveWell is a secure platform, tailored for each organisation.  We provide participating organisations with a unique authentication code to invite colleagues to join their programme. If you don’t know what your organisation’s authentication code is, please contact us and we will connect you with your ImproveWell Programme Manager. It might be that your organisation is not yet working with ImproveWell. If you’d like more information, we would be very happy to help.

When you first sign up to use ImproveWell, we will send you a verification e-mail to activate your account.  This e-mail will come from noreply@18.135.96.101. If you have not received this e-mail within a few minutes, it may have been filtered by your organisation’s e-mail system. We recommend checking your “junk” inbox folder or other filtered mailbox in order to release it.  If our e-mail has been filtered, we recommend marking it as “safe” or “not junk” in case you need to reset your password in future. If you cannot find your original verification e-mail, you can reset your password here to activate your account.  Sometimes adding noreply@18.135.96.101 to your contact list also helps before resetting your password. We work hard to ensure that our system e-mails reach you.  If you are still having trouble, please contact us and our support team will be pleased to help.

You can reset your password here and we will send you an e-mail link to set your new password.  If you have not received this e-mail within a few minutes, it may have been filtered by your organisation’s e-mail system.  We recommend checking your “junk” inbox folder or other filtered mailbox in order to release it.  Sometimes adding noreply@18.135.96.101 to your contact list also helps before resetting your password. We work hard to ensure that our system e-mails reach you.  If you are still having trouble, please contact us and our support team will be pleased to help.

No, if you would prefer to use the website you can log in here.  Any information submitted using the ImproveWell smartphone application will sync with the ImproveWell web-application.