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Engage to improve

Improve staff experience

Improve Quality

Improve patient care

The ImproveWell Platform

ImproveWell is a digital staff engagement solution for improving quality in healthcare. Giving all staff a voice, ImproveWell helps your organisation to improve staff experience and the quality of patient care from the ground up.

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Drive change, collectively

A digital solution that helps you achieve your improvement and engagement goals – for your team and healthcare organisation. Whether it’s service improvement or quality improvement, ImproveWell engages the workforce, supporting bottom-up innovation and transformation in the NHS and beyond.

  • Give staff a voice
  • Gather instant feedback & learning 24/7
  • Create a funnel of improvement ideas
  • Empower local leadership
  • Cross-collaborate
  • Drive data-driven decisions

How it works

The ImproveWell solution provides three feedback systems that empower the frontline to drive lasting change, together with an intelligent data dashboard for project group and organisational leads. From in-app messaging to latest idea feeds, and report publishing, each feature has collaborative communication at its core.

Idea hub

An app-based solution to capture ideas from the frontline in real-time. Staff can quickly suggest improvement ideas, discuss and refine with managers, as well as monitor progress and implementation.

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Sentiment tracker

Track and boost workforce morale and wellbeing with real-time data, by asking your team a simple question: “Have you had a good day?”

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Pulse surveys

Understand what matters to staff and where improvements are needed with survey software that makes creating and completing tailored surveys quick and painless.

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Data dashboard

Access real-time feedback via the intelligent dashboard where project group and organisational leads can detect trends, shifts and cycles. Data can be stratified across grades, specialities, themes and sites, to highlight “hot spots” and pressure points.

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For healthcare, by healthcare

The ImproveWell solution has been developed in conjunction with leading healthcare organisations: initially launched with Guy’s and St Thomas’ NHS Foundation Trust, and later pioneered by East London NHS Foundation Trust. The tool is evidence-based, building on learnings from the Keogh Review, Berwick Report and the IHI Framework for Improving Joy in Work, with features developed alongside more than 20 NHS customers, and its simplicity ensures maximum adoption.

“The advent of apps like ImproveWell provide the opportunity to have direct and meaningful conversation with those people who control the design and operation of an organisation.”

Professor Sir Bruce Keogh, former National Medical Director, NHS England