About ImproveWell
We’re on a mission to engage the frontline to drive change
Welcome to a new way to improve. ImproveWell is an award-winning real-time feedback solution for continuous improvement and everyday innovation in health and care.
Our values
- We believe in working together to achieve excellence
- We strive to deliver value, putting our customers first
- We are data driven, building evidence-based solutions
- We encourage open and honest feedback
- We act with integrity and respect
- We are resolutely focused on our goals
Life at ImproveWell
We are an ambitious, hard-working team but believe that balance and flexibility are essential for high quality performance. Our credibility with our partners, our customers and each other cannot be undervalued – we aim for excellence in everything we do. Above all, we are enthusiastic and optimistic with the fortitude to keep going, and we do not let unexpected challenges stand in our way. We love what we do.
Our approach is simple: engage to improve
By giving everyone a voice, ImproveWell makes it simple for organisations to capture continuous, real-time insight to improve staff experience and the quality of patient care. Never has this been more important.
The award-winning solution is grounded in three principles: those at the frontline are best placed to improve the systems around them; giving staff a voice and the agency to find solutions to the challenges they face is fundamental to building a collaborative, motivated and resilient workforce; and a happier workforce leads to better patient outcomes.
Developed in partnership with healthcare organisations and flexible according to local needs, ImproveWell’s evidence-based feedback systems offer a platform for people to drive change, together. Everyone can suggest ideas for improvement, share how their workday is going, and complete tailored pulse surveys – 24/7. Insights from wider stakeholder groups can also be gathered – from expert patients to partner organisations. A powerful data dashboard enables group and organisational leads to surface critical information for decision-making. AI-powered analysis categorises and summarises data so users can focus on spotting trends, making the right decisions, prioritising efforts, monitoring progress, and sharing reports.
But ImproveWell is not just a technology solution: a dedicated Customer Success team provides consultative onboarding and ongoing advice. Customers can also join a community of healthcare improvers offering opportunities for collaboration and sharing best practice.
Simply put, the ImproveWell solution helps create the right environment for workforce engagement, continuous improvement and everyday innovation in health and care.
Bringing improvement to everyone
ImproveWell creates the right environment for workplace wellbeing and continuous improvement in health and care organisations.
“Making improvement happen requires unshakeable belief in the idea that everyone in healthcare really has two jobs when they come to work every day: to do their work and to improve it.”
Paul Batalden, Senior Fellow, Institute for Healthcare Improvement
Our Team
Lara Mott
Chief Executive Officer and Co-founder
Lara Mott is the CEO and Co-founder of ImproveWell; the award-winning, real-time feedback solution for improvement and everyday innovation in the NHS. With an impressive array of experience in healthcare private equity, biotechnology and life sciences consulting businesses, Lara has a genuine passion for tackling key issues facing the NHS and other healthcare systems around the world. She co-founded ImproveWell in 2016 to empower frontline healthcare professionals to drive change. In April 2024, Lara was recognised as one of 30 rising leaders across the life sciences sector in the fifth annual listing of In Vivo’s Rising Leaders and she was previously named a “rising star” among the top 50 female leaders in UK healthcare in November 2017 . In 2019, Lara was a finalist for ‘Entrepreneur of the Year’ at the ‘Women in IT’ and Inclusive Tech Alliance Awards and became the British Medical Journal’s first Entrepreneur in Residence. ImproveWell has been nominated for several awards, such as the Nursing Time’s Workforce Summit’s 2023 Retention Shortlist and Health Service Journal’s ‘Workforce and Wellbeing Initiative of the Year’, while also winning ‘Major Project Go Live’ award at HTN’s Health Tech Awards and ‘Digital Solution of the Year’ in the Integrated Health Awards 2023. Lara holds a first class degree in Pharmacology from Bristol University where she was awarded the Hans Heller Memorial Prize for outstanding performance.
Close
Nish Kulshrestha
Customer Success Manager
Armed with a Bachelor’s in Biomedical Science and Master’s in Blood Science, Nish embarked on her professional journey within the NHS as an Associate Practitioner during the early stages of her career. With her deep-seated commitment to healthcare, she made a pivotal shift in 2021, transitioning into the role of a Customer Success Manager where she collaborated with an array of healthcare clients, including world’s leading pharmaceutical companies and influential medical publications. Fueled by her medical expertise, coupled with experience in customer success and passion for technology, Nish is now embarked on a mission to enhance the healthcare landscape and make a global impact.
Close