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Empowering the frontline to drive change

ImproveWell is a digital staff engagement solution for improving quality in healthcare. It gives all staff a voice, helping organisations to improve staff experience and the quality of patient care from the ground up.

We recognise that those on the frontline are best placed to improve the systems they work in and that a happier workforce leads to better patient outcomes and improved performance. Top quartile engagement organisations have been proven to perform substantially better than their bottom quartile counterparts, with 22% higher productivity, 21% higher profitability and 37% less absenteeism.*

Our approach is simple: engage to improve

The ImproveWell solution’s three feedback systems boost morale and empower the frontline to drive change. 24/7 everyone can: suggest ideas for improvement; share how their day at work is going; and complete tailored pulse surveys. An intelligent dashboard helps group and organisational leads to capture real-time data, track workforce sentiment, prioritise quality improvement efforts, measure change and publish reports to complete the feedback loop.

With a dedicated programme engagement team, a consultative approach to onboarding and implementation and a network of healthcare partners offering opportunities for collaboration and sharing best practice, ImproveWell’s holistic workforce engagement system for improvement offers a new way to drive change.

“Making improvement happen requires unshakeable belief in the idea that everyone in healthcare really has two jobs when they come to work every day: to do their work and to improve it.”

Paul Batalden, Senior Fellow, Institute for Healthcare Improvement

What we value

We believe in working together to achieve excellence

We strive to deliver value, putting our customers first

We are data driven, building evidence-based solutions

We encourage open and honest feedback

We act with integrity and respect

We are resolutely focused on our goals

Our Team

Danny Meaney

Danny Meaney

Chairman

Danny is the founder and CEO of UP Ventures as well as Founder and Chairman of a number of software and technology companies. Danny has an extensive, high value international network and a long track record of helping digital businesses across software and technology in media, finance, health and telecoms to create shareholder value.

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John Masterson

John Masterson

Chief Product Officer

John brings a wealth of technical expertise to ImproveWell with more than 20 years of experience in software development and product management. Most recently, he was Chief Operating Officer of ag-Grid, a fast-growing UK-based technology company, where he led the growth and support of a global customer portfolio and significantly expanded business operations. John holds a BSc in Economics and Finance from University College, Dublin.

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Claudia Orrell

Claudia Orrell

Marketing Director

Claudia is a digital and marketing specialist with some 24 years’ experience across B2B, clinical and consumer marketing. Most recently, Claudia launched a digital platform for early-stage innovators in medtech, leading a multi-disciplinary team to take the concept from blank page to fully-formed product with extensive customer reach and collaborations with major industry stakeholders. Prior to this, she launched a multi award-winning digital magazine app for Harrods. Claudia holds a Join Honours BA degree in French and German, and a number of marketing and digital qualifications.

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Simran Goyal

Simran Goyal

Innovation Associate

Simran is able to provide fresh and new perspectives on healthcare. She is a medical student at the University of Cambridge and former Medicine and Veterinary Society President of her college. She has a BA in psychology and is now completing her clinical years to obtain a medicine degree.

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Lara Mott

Lara Mott

CEO and Co-founder

Lara co-founded ImproveWell in 2016 to empower frontline healthcare professionals to drive change. ImproveWell’s digital platform aggregates data, completes feedback loops and facilitates shared knowledge. In three years, the technology is being used across the NHS, and in the USA and New Zealand. She is an experienced executive having previously spent 11 years in a variety of senior roles across healthcare specialist investment, biopharmaceutical, life sciences consulting and financial services businesses. Lara holds a first class degree in Pharmacology from Bristol University where she was awarded the Hans Heller Memorial Prize for outstanding performance. In November 2017 she was named a “rising star” among the top 50 female leaders in UK healthcare by BioBeat and in April 2019 was appointed as the British Medical Journal’s first Entrepreneur in Residence.

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Anna Lau

Anna Lau

Head of Programme Engagement

Anna is a healthcare specialist and brings a strong combination of clinical and business experience to ImproveWell. Most recently, Anna was Clinical Advisor at Medstrom Healthcare, a leading UK-based medical equipment supplier to the NHS. As a Registered Nurse, Anna has practised at Columbia University Medical Center, New York University Hospital and Barnes-Jewish Hospital in the USA. Anna holds a Bachelor of Science in Nursing from the University of West Florida.

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Gavin Matthews

Gavin Matthews

Business Development Executive

Gavin has almost 20 years experience in Business Development, Leadership and Healthcare Technology. His passion is in being part of a sustainable, patient-centric, universal healthcare system. This contribution will be achieved through delivering effective healthcare technology and in 2020 led to him founding Quiddity Health. The goal is now to broaden his and his teams impact on these ideals by uniting healthcare providers with the best innovation available from across the globe. A relentless optimist, his strong belief in people, collaboration and striving to fulfil our personal and collective potential shape how and why Gavin works. Becoming a certified business & leadership coach in 2019 builds on his philosophy to empower good people and businesses towards positive, ambitious objectives.

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Raihan Mohammed

Raihan Mohammed

Innovation Associate

Raihan is a medical student at the University of Cambridge and brings a diverse range of experiences from across the healthcare sector. He holds a first class degree in natural sciences, with internships in healthcare investment banking at Deutsche Bank and in the healthcare team at Silverfleet Capital.

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Dr Na’eem Ahmed

Dr Na’eem Ahmed

Clinical Lead and Co-founder

Na’eem completed Academic Foundation Training at King’s College Hospital and thereafter worked as a Clinical Fellow to the former NHS National Medical Director, Professor Sir Bruce Keogh. Na’eem is currently a Radiology Specialty Registrar in London. Na’eem is a former Editorial Board member of Clinical Medicine. Na’eem has served as an advisor to the Mayor of London’s Team London and as a Trustee at Macmillan Cancer Support. He is Founder of social enterprise, Selfless.

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Bernardus Vorster

Bernardus Vorster

Finance Director

Bernardus is a qualified finance professional with over 20 years of dedicated and results-orientated experience, providing strategic direction, financial management and advisory services to a variety of organisations from corporate to owner founders, start-ups and PE/VC backed businesses. He has a proven track record in fast growing tech, SaaS and digital environments with extensive experience in managing Finance teams, HR and operational functions associated with start-up and fast-growing businesses. In addition to being a qualified accountant Bernardus holds an honours degree in finance from the University of Pretoria.

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Sam Holland

Sam Holland

Business Development Executive

Sam has been thriving in sales environments since graduating in Business Management at Manchester University 10 years ago. His ability to connect with people, understand their objectives, and build and articulate solutions has led to progression into leadership roles, where he has built and managed teams to deliver healthcare technology and transformation. Sam was instrumental in shifting the healthcare communications market to a patient-centric model in his time leading healthcare new business sales at Synertec. He worked with Gavin and the team to focus strategy around building collaborative relationships in order to deliver more for patients and providers as an integrated collective.

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Emma Cooper

Emma Cooper

Data Protection Officer

Emma is Data Protection and Freedom of Information Practitioner with a Post Graduate in Information Rights Law and Practice. Currently completing a masters in Information Rights Law and Practice with focus on algorithmic decision making and the impact on privacy.

Emma specialises in complex, multi-agency information sharing projects, transparency/fair processing campaigns, data protection impact assessments, liaising with Information Commissioner, information risk management, HIPAA to GDPR gap analysis and compliance projects.

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