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About ImproveWell

We’re on a mission to engage the frontline to drive change 

Welcome to a new way to improve. ImproveWell is an award-winning real-time feedback solution for continuous improvement and everyday innovation in health and care. 

Our values
  • We believe in working together to achieve excellence
  • We strive to deliver value, putting our customers first
  • We are data driven, building evidence-based solutions
  • We encourage open and honest feedback
  • We act with integrity and respect
  • We are resolutely focused on our goals
Life at ImproveWell

We are an ambitious, hard-working team but believe that balance and flexibility are essential for high quality performance. Our credibility with our partners, our customers and each other cannot be undervalued – we aim for excellence in everything we do. Above all, we are enthusiastic and optimistic with the fortitude to keep going, and we do not let unexpected challenges stand in our way. We love what we do.

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Our approach is simple: engage to improve

By giving everyone a voice, ImproveWell makes it simple for organisations to capture continuous, real-time insight to improve staff experience and the quality of patient care. Never has this been more important.

The award-winning solution is grounded in three principles: those at the frontline are best placed to improve the systems around them; giving staff a voice and the agency to find solutions to the challenges they face is fundamental to building a collaborative, motivated and resilient workforce; and a happier workforce leads to better patient outcomes.

Developed in partnership with healthcare organisations and flexible according to local needs, ImproveWell’s evidence-based feedback systems offer a platform for people to drive change, together. Everyone can suggest ideas for improvement, share how their workday is going, and complete tailored pulse surveys – 24/7. Insights from wider stakeholder groups can also be gathered – from expert patients to partner organisations. A powerful data dashboard enables group and organisational leads to surface critical information for decision-making. AI-powered analysis categorises and summarises data so users can focus on spotting trends, making the right decisions, prioritising efforts, monitoring progress, and sharing reports.

But ImproveWell is not just a technology solution: a dedicated Customer Success team provides consultative onboarding and ongoing advice. Customers can also join a community of healthcare improvers offering opportunities for collaboration and sharing best practice.

Simply put, the ImproveWell solution helps create the right environment for workforce engagement, continuous improvement and everyday innovation in health and care.

Bringing improvement to everyone

ImproveWell creates the right environment for workplace wellbeing and continuous improvement in health and care organisations. 

A happy, motivated workforce improves staff satisfaction, lowers sickness absence rates and reduces staff turnover.
Leveraging frontline insight, organisations enhance patient experience, improve patient outcomes and reduce errors.
Optimising the use of scarce resources increases throughput, reduces duplication of efforts and improves efficiency.
Improved financial performance reduces spending on agency staff, streamlines expenditure and avoids unnecessary expenses.

“Making improvement happen requires unshakeable belief in the idea that everyone in healthcare really has two jobs when they come to work every day: to do their work and to improve it.”

Paul Batalden, Senior Fellow, Institute for Healthcare Improvement