About ImproveWell

Lara co-founded ImproveWell in 2016 to empower frontline healthcare professionals to drive change. ImproveWell’s digital platform aggregates data, completes feedback loops and facilitates shared knowledge. In three years, the technology is being used across the NHS, and in the USA and New Zealand. She is an experienced executive having previously spent 11 years in a variety of senior roles across healthcare specialist investment, biopharmaceutical, life sciences consulting and financial services businesses. Lara holds a first class degree in Pharmacology from Bristol University where she was awarded the Hans Heller Memorial Prize for outstanding performance. In November 2017 she was named a “rising star” among the top 50 female leaders in UK healthcare by BioBeat and in April 2019 was appointed as the British Medical Journal’s first Entrepreneur in Residence.

Na’eem completed Academic Foundation Training at King’s College Hospital and thereafter worked as a Clinical Fellow to the former NHS National Medical Director, Professor Sir Bruce Keogh. Na’eem is currently a Radiology Specialty Registrar in London. Na’eem is a former Editorial Board member of Clinical Medicine. Na’eem has served as an advisor to the Mayor of London’s Team London and as a Trustee at Macmillan Cancer Support. He is Founder of social enterprise, Selfless.

John brings a wealth of technical expertise to ImproveWell with more than 20 years of experience in software development and product management. Most recently, he was Chief Operating Officer of ag-Grid, a fast-growing UK-based technology company, where he led the growth and support of a global customer portfolio and significantly expanded business operations. John holds a BSc in Economics and Finance from University College, Dublin.

Nicola McQueen was appointed as CEO of NHS Professionals, the largest temporary staff supplier to the National Health Service, in September 2019; she had joined NHS Professionals as interim COO in January 2019. She is passionate about workforce business issues, having spent the past 20 years supporting and creating effective staffing strategies across both the private and public sectors. McQueen is also CEO of Doctors Direct, the locum service from NHS Professionals. Most recently, she led NHS Professionals through the coronavirus pandemic, successfully attracting tens of thousands of healthcare professionals into the NHS.

Jason is a technologist with a 25-year track record, holding several leadership and board positions for both privately owned and publicly listed organisations. He is currently the Chief Executive Officer and Co-founder of Forge Technologies, a digital IT services business focusing on three technology pillars: future workplace, cloud optimisation and network transformation. Prior to this, Jason was Executive Director at Ocean Intelligent Communications, an IT managed services provider with a focus on cloud services, for seven years resulting in an acquisition by digital transformation company, CANCOM, in 2018. Jason previously spent 16 years with Bistech Group plc, the IT services provider, holding a variety of senior roles rising to Sales Director and member of the Executive Board.

Bernardus is a qualified finance professional with over 20 years of dedicated and results-orientated experience, providing strategic direction, financial management and advisory services to a variety of organisations from corporate to owner founders, start-ups and PE/VC backed businesses. He has a proven track record in fast growing tech, SaaS and digital environments with extensive experience in managing Finance teams, HR and operational functions associated with start-up and fast-growing businesses. In addition to being a qualified accountant Bernardus holds an honours degree in finance from the University of Pretoria.

Claudia is a digital and marketing specialist with some 24 years’ experience across B2B, clinical and consumer marketing. Most recently, Claudia launched a digital platform for early-stage innovators in medtech, leading a multi-disciplinary team to take the concept from blank page to fully-formed product with extensive customer reach and collaborations with major industry stakeholders. Prior to this, she launched a multi award-winning digital magazine app for Harrods. Claudia holds a Join Honours BA degree in French and German, and a number of marketing and digital qualifications.

Ben brings over 10 years of Customer Success/Client Experience expertise to the ImproveWell Team. Ben started his career at Groupon, before moving to a Google Ventures backed Marketing Technology start-up. Most recently, he spent four years within the Education Technology industry, where he led a global Customer Success team with a key focus on product uptake and expansion. Ben holds a BA in English Literature from the University of Surrey.

Hannah has 10 years of experience of working in the healthcare sector. Hannah started her career in management consulting and has held roles at an SME and later KPMG where she supported healthcare organisations in their operational improvement and quality governance programmes. More recently she worked for one of the UK’s largest healthcare providers, Spire Healthcare, as a senior commercial manager. Hannah holds a BSc in Neuroscience and an MSc in the study of population health from the London School of Economics.

Since graduating from Cardiff University in 2017, Alex has been deeply passionate about the world of healthcare, and specifically in improving healthcare systems through digital platforms. Alex’s sales career began when he was selected from a graduate programme to join an account management team. During these years, he worked closely with stakeholders across NHS Trusts to transform the way they communicate with patients. Alex has a natural ability to connect with customers and understand their specific business challenges, helping advise on the adoption of new and innovative technologies.

James graduated from Newcastle University in 2017 and spent his first years of work in Project and Account Management, demonstrating his ability to build relationships with clients and collaborate to find the best solution.

James’ interest in digital health stems from his undergraduate studies in healthcare economics. After spending the last few years building and growing relationships across the NHS, James is now using his experience and passion to help increase market adoption of technology.

Myles joins us after studying Pharmacology at the University of Liverpool and a masters in Neuroscience. He is deeply passionate about improving healthcare for the masses with digital health technology. In his own time he can often be found up a mountain or doing some crazy challenge!

Amy is a successful sales and marketing professional with more than 20 years’ experience across multiple industries, including event management, live music, healthcare and health tech and robotics. Having led B2B sales and marketing teams within corporate businesses, she moved to supporting the marketing and operations functions of start-ups. Amy is a true all-rounder and is our Executive Assistant and multimedia production specialist, providing support in both administrative tasks and content production. Amy’s hobbies consist predominately of walking her dog and riding her horse, but she can also often be found globetrotting, at music festivals or playing video games.

Shannon is our Marketing Executive. Specialising in design, motion graphics, brand and social media, Shannon graduated from the University of Surrey with a Bachelor of Arts degree in Digital Media Arts. She has experience in animation, film, illustration and graphic design. Shannon has previously worked on a series of creative projects, including an animation that was selected for the Paris Lift-off film festival and a finalist at the Florence Film Awards. Prior to joining the ImproveWell team, Shannon was an illustrator and designer for a mental health organisation, responsible for their logo and mascot rebrand in late 2020. 

Emma is Data Protection and Freedom of Information Practitioner with a Post Graduate in Information Rights Law and Practice. Currently completing a masters in Information Rights Law and Practice with focus on algorithmic decision making and the impact on privacy.

Emma specialises in complex, multi-agency information sharing projects, transparency/fair processing campaigns, data protection impact assessments, liaising with Information Commissioner, information risk management, HIPAA to GDPR gap analysis and compliance projects.

Gain John is a full stack developer with over five years of experience developing web applications. He is skilled in both front-end and back-end development, with expertise in languages like JavaScript, Python, and Java. Gain is passionate about creating performant, scalable web apps that provide seamless user experiences. He is proficient working with various frameworks like React, Vue.js, Laravel and Node.

Armed with a Bachelor’s in Biomedical Science and Master’s in Blood Science, Nish embarked on her professional journey within the NHS as an Associate Practitioner during the early stages of her career. With her deep-seated commitment to healthcare, she made a pivotal shift in 2021, transitioning into the role of a Customer Success Manager where she collaborated with an array of healthcare clients, including world’s leading pharmaceutical companies and influential medical publications. Fueled by her medical expertise, coupled with experience in customer success and passion for technology, Nish is now embarked on a mission to enhance the healthcare landscape and make a global impact.