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18 November 2021

18 November 2021, London (UK): ImproveWell LTD (“ImproveWell” or “the Company”) announces that a pioneering, peer-reviewed article featuring case studies from four ImproveWell partner organisations has been published in the British Journal of Healthcare Management.

The article, titled “Quality improvement in practice – part two: applying the joy in work framework to healthcare”, presents results from four organisations using the ImproveWell digital solution to support the implementation of the Institute for Healthcare Improvement (IHI)’s Framework for Improving Joy in Work[i]. It can be accessed in full here.

The article highlights short-, medium- and long-term programmes in four different healthcare systems:

  1. Dragon’s Heart Hospital, a COVID-19 surge hospital in Wales, utilised the ImproveWell solution over a period of seven weeks to capture real-time frontline feedback.
  2. Royal Cornwall Hospitals NHS Trust’s maternity department saw significant impact from an initial 12-week pilot which subsequently underpinned a three-year programme.
  3. M Health Fairview (USA)’s department of orthopaedic surgery’s case study details the improvement in staff engagement within two years of introducing the ImproveWell solution.
  4. East London NHS Foundation Trust, a mental health, community health and primary care provider, has been applying quality improvement to improve staff experience, supported by the ImproveWell solution, since 2017.

The case studies demonstrate:

  • the effective application of quality improvement to create and enhance joy in work in four different healthcare systems;
  • the benefits of involving staff in the process of understanding factors that impact on experience at work, as well as developing and testing creative ideas that can make a difference; and
  • how utilising a digital solution to capture ideas and measure staff experience is an important means of engaging staff and enabling all to contribute towards a shared goal.

Lara Mott, CEO and Co-founder of ImproveWell, said: “The ImproveWell solution has been designed to give everyone a voice, and we are proud to support our partner organisations on their mission to improve staff experience and wellbeing at work. We are a data driven company, building evidence-based solutions; to see multiple case studies published in a peer-reviewed article is testament to the effectiveness of our digital solution in helping organisations to implement IHI’s Framework for Improving Joy in Work.”

Jesse McCall, Director and Improvement Advisor at the Institute for Healthcare Improvement (IHI), commented: “For more than five years, health systems around the world have used IHI’s Joy in Work Framework to ask staff ‘what matters to you?’ and make systems-based changes to improve joy in their workplaces. The four health systems highlighted in this article have leveraged existing organizational assets while engaging new technological solutions to easily collect staff experience data as well as real-time ideas for improvements that matter most to their staff. These are meaningful changes that are helping to restore joy and wellbeing to the workforce, and we hope others can learn from their success.”

Lead author, Dr Amar Shah (East London NHS Foundation Trust) said: “Staff wellbeing and experience is a priority for every health system globally. This article describes the experience of applying a systematic quality improvement approach to enhancing joy in work. We hope this will encourage others to shift the focus from large organisation-wide initiatives, to supporting and enabling our teams to focus on what matters to them and apply QI to test new ideas that can make a real difference to our daily experience at work.”

Author, Joy Harken (M Health Fairview) added: “ImproveWell has enabled us to hear directly from our physicians and staff about their most urgent needs. We want teams to feel engaged and committed to their work by encouraging them to identify solutions to everyday challenges. Together, our teams navigate through unprecedented times of uncertainty and experience a sense of autonomy and personal contribution using the ImproveWell platform.”

Author, Zoe Nelson (Royal Cornwall Hospitals NHS Trust) added: “ImproveWell was introduced in our maternity service in 2018 following a period of extreme challenge within the service, unfavourable independent enquiries, and poor Care Quality Commission ratings. The impact of ImproveWell exceeded all expectations, resulting in a plethora of fabulous quality improvement ideas from frontline staff. The implications were not only for the quality and safety of Cornish maternity services, but also on staff morale and the reputation of the unit. Positive impact on resources, sickness and absence rates, service delivery, staff surveys and patient experience were also evidenced locally with an independent evaluation by South West Academic Health Science Network.”

– Ends –


Further information:

Please get in touch at, or follow us on Twitter @ImproveWellUK


Notes to Editors:


About ImproveWell

Giving everyone a voice, ImproveWell makes it simple for organisations to capture continuous, real-time insight to improve staff experience and the quality of patient care.

The solution is grounded in three principles: those on the frontline are best-placed to improve the systems around them; giving staff a voice and empowering them to find solutions to the challenges they face is fundamental to engagement and positive experience; and a happier workforce leads to better patient outcomes.

Developed in partnership with healthcare organisations, ImproveWell’s feedback systems provide a platform for people to drive change, together. 24/7 everyone can: suggest ideas for improvement; share how their workday is going; and complete tailored pulse surveys. Insights from wider stakeholder groups can also be tapped via customisable online portals. An intelligent data dashboard helps group and organisational leads to capture real-time data, track workforce sentiment, prioritise quality improvement efforts, measure change and publish reports to complete the feedback loop.

But ImproveWell is not just a technology solution: a dedicated Customer Success team provides consultative onboarding and ongoing advice. Furthermore, customers can join a community of healthcare improvers offering opportunities for collaboration and sharing best practice. Simply put, the ImproveWell solution helps create the right environment for wellbeing at work and continuous improvement.

For further information, please visit

[i] Perlo J, Balik B, Swensen S, Kabcenell A, Landsman J, Feeley D. IHI Framework for Improving Joy in Work. IHI White Paper. Cambridge, Massachusetts: Institute for Healthcare Improvement; 2017. (Available at

For further information please contact:
020 3475 0670

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