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Technical FAQs

Troubleshooting

If something isn’t working with the ImproveWell iOS or Android mobile applications, we recommend the following first steps.

 

IMPORTANT: we recommend that you’re always running the latest version of the ImproveWell application as well as the latest version of your phone or tablet’s operating system before following these steps.

Check the latest version of iOS here

Check the latest version of Android here

Restart your phone or tablet

Always try restarting your phone or tablet first if you’re having trouble with ImproveWell.

Check your Internet connection

If restarting your device doesn’t help, please try using ImproveWell on Wi-Fi and on your mobile data connection to see if the problem is because of a weak Wi-Fi or mobile data connection.

Uninstall and reinstall the mobile application

If restarting your device and checking your connection doesn’t help, we recommend deleting and reinstalling the ImproveWell mobile application.  Please ensure that you have a strong Internet connection when installing the ImproveWell application, as an interrupted data connection during the download process can cause issues.



Still not working?

If you are still having trouble, please contact us and our support team will be pleased to help. We would be grateful if you could have the following information to hand:

  1. type of mobile device that you are using
  2. a description of the issue you are experiencing
  3. any screenshots that may be helpful

If something isn’t working with the ImproveWell web-application:

Please contact us and our support team will be pleased to help. We would be grateful if you could have the following information to hand:

  1. which browser you are using
  2. a description of the issue you are experiencing
  3. any screenshots that may be helpful

Confirm which browser you are using

For the best user experience, we recommend using Google Chrome.  ImproveWell also supports Safari, Firefox and Microsoft Edge.

The following website will help confirm which browser you are using: https://www.whatsmybrowser.org.

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