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Technical support

We’re excited to announce that the platform has been upgraded! For more information about what you can expect from version 4.0, click here.

Technical FAQs

Troubleshooting

If something isn’t working with the ImproveWell iOS or Android mobile applications, we recommend the following first steps. IMPORTANT: we recommend that you’re always running the latest version of the ImproveWell application as well as the latest version of your phone or tablet’s operating system before following these steps.

  • The latest version of iOS is iOS 12.3 which was released in May 2019
  • The most recent version of Android is Android 9 Pie which was released in August 2019
  • The latest version of ImproveWell is 4.19 released in April 2019
Restart your phone or tablet

Always try restarting your phone or tablet first if you’re having trouble with ImproveWell.

Check your Internet connection

If restarting your device doesn’t help, please try using ImproveWell on Wi-Fi and on your mobile data connection to see if the problem is because of a weak Wi-Fi or mobile data connection.

Uninstall and reinstall the mobile application

If restarting your device and checking your connection doesn’t help, we recommend deleting and reinstalling the ImproveWell mobile application.  Please ensure that you have a strong Internet connection when installing the ImproveWell application, as an interrupted data connection during the download process can cause issues. iPhone and iPad – delete the ImproveWell app via the “Settings” function

  • In iOS 12, tap Settings > General > iPhone Storage. A list of your apps will appear at the bottom of the screen; it may take a few moments to load.  Tap on the ImproveWell app’s name, then tap Delete App.
  • Go to the App Store, reinstall ImproveWell and then log in with your username and password.

Android

  • Go to your phone or tablet’s Settings and tap Applications > Manage Applications > ImproveWell. Tap Uninstall.
  • Go to the Google Play Store, reinstall ImproveWell and then log in with your username and password.


Still not working?

If you are still having trouble, please contact us and our support team will be pleased to help. We would be grateful if you could have the following information to hand:

  1. type of mobile device that you are using
  2. a description of the issue you are experiencing
  3. any screenshots that may be helpful

If something isn’t working with the ImproveWell web-application:

Please contact us and our support team will be pleased to help. We would be grateful if you could have the following information to hand:

  1. which browser you are using
  2. a description of the issue you are experiencing
  3. any screenshots that may be helpful

Confirm which browser you are using

For the best user experience, we recommend using Google Chrome.  ImproveWell also supports Safari, Internet Explorer 10 and Internet Explorer 11.  The following website will help confirm which browser you are using: https://www.whatsmybrowser.org.

Release notes

Release date Version Feature updates Other updates
Aug 1 2019 4.3

This update is focussed on performance improvements to make the app faster and more reliable.
Jul 20 2019 4.0.4

This update has made improvements to the inner workings of the app, enhancing both the speed and performance of the app as well as improved loading of the Good Day Measure.

We’ve also squashed some little bugs and improved our overall app responsivity to provide a better user experience.

Jun 9 2019 4.0.3

This release has made improvements to log in functionality, navigation between pages in the messaging app screens and offers improved responsivity and refresh functionality. 

This update also includes improvements to the tracking of messages and message counters within the app. We have also added some extra functionality to catch bugs fast!
May 17 2019 4.0.2

This release is all about improving the look and feel of the platform and providing the best user experience, we have improved our offline mode for times when signal is patchy. 

In this update we also resolved a few minor issues for improved functionality.
Apr 18 2019 4.0.1

This minor update has addressed the functionality for moving between screens and back button responsivity to improve the user experience.

We’ve also been working hard to fix some of the background workings of the app to improve screen loading.
Apr 14 2019 4.0.0

We’ve listened to your feedback and have paid special attention to the look and feel of the platform, ease of use and speed to improve your experience.

  • Offline mode: you’ll no longer notice signal interruptions in patchy network connection areas.
  • Multi-account: it’s now possible to get involved in cross-organisation ImproveWell projects.

We’ve also worked hard to create reimagined web dashboards for project managers, making it easier to see how your projects are doing at a glance.

  • Mobile friendly reports: beautifully designed, and easy to scroll through at your leisure.
  • Apply filters, search and review innovation from your colleagues.
  • Multi-language support.
Feb 8 2019 3.0.17

This release includes enhancements to our “Good Day Measure” sentiment feature which allows users to retrospectively edit their responses and view their last 30 data submissions via in-app charts.

We have fixed some small bugs and have also been working hard on the foundations of our next release which will be an exciting one. Over the coming weeks we will be encouraging everyone to update their apps ready for our shiny new platform coming in Spring 2019… watch this space.
Nov 18 2018 3.0.16

N/A

This release sees improvements to the inner workings of our app. We’ve included some changes for upcoming features and a few other tweaks and bug fixes.
Aug 13 2018 3.0.15

This update includes improvements to the usability of the app. We’ve added an auto-scroll to show the most recent messages. You can now see who sent each message and we have added more notification badges so you can see those records that need your attention.

There have also been some minor bug and UI fixes that we include in every update.
Jul 6 2018 3.0.13

This update is all about improving your experience in the app, it contains the following:

  • The text box for sending messages is now bigger and supports scrolling
  • We’ve added the version number in the app so you can ensure you’re always on the latest version
  • It’s now quicker and easier to join a team
  • We’ve made the messaging in the app more human friendly

We’ve made some changes under the hood as well and squashed a few more bugs.
Jun 16 2018 3.0.12

We have been hard at work making improvements to our app. This release includes the following:

  • Improved notifications for messaging
  • A smarter in-app dashboard for managers
  • Enhanced in-app charts
  • New survey question types
  • The ability to participate in anonymous surveys

We’ve also squashed lots of little bugs and improved our in-app prompts to deliver an even better user experience.
Mar 31 2018 3.0.10

Fixes and functionality.

  • Users can now be invited to ImproveWell via email
  • Managers inviting a user by email will be prompted to add the user to a project team
  • Users who have been invited via email will be taken to the home screen once they have completed their profile setup
  • Fixed a bug where the dashboard template layout changed after updating the status of an idea
  • Fixed a bug where the mood graph was not being displayed after selecting a mood from the home screen
  • Corrected a small number of typos
Feb 26 2018 3.0.8

N/A

Fixes and functionality.

  • We have improved the information refresh for key sections of the app
  • Improved logging throughout the application
  • Resolved a few minor bugs
  • Adjusted some displays to be more informative
Jan 22 2018 3.0.7

We have provided the ability for multiple team managers
  • Messages now only appear for ideas with messages
  • We reorganised the links in the left hand menu to make a little more sense
  • Resolved a few minor bugs
Jan 12 2018 3.0.6

N/A

We’ve cleared up some bugs and made improvements with how the application handles messages