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In 2017, the Institute for Healthcare Improvement (IHI) published its Framework for Improving Joy in Work, promoting the importance of restoring joy to the healthcare workforce in the face of growing pressures. Never has this been more important.

In 2021, the British Journal of Healthcare Management published a peer-reviewed article titled “Quality improvement in practice – part two: applying the joy in work framework to healthcare”, presents results from four organisations using the ImproveWell digital solution to support the implementation of the IHI Framework for Improving Joy in Work.

“For more than five years, health systems around the world have used IHI’s Joy in Work Framework to ask staff ‘what matters to you?’ and make systems-based changes to improve joy in their workplaces. The four health systems highlighted in this article have leveraged existing organizational assets while engaging new technological solutions to easily collect staff experience data as well as real-time ideas for improvements that matter most to their staff. These are meaningful changes that are helping to restore joy and wellbeing to the workforce, and we hope others can learn from their success.” Jesse McCall, Director and Improvement Advisor at IHI.

Download the steps on How to improve Joy in Work


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