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5 April 2023

— Supporting Governance and Assurance —

4 April 2023, London (UK): ImproveWell LTD (“ImproveWell” or “the Company”), the award-winning real-time feedback solution for improvement, acknowledges the latest Ockenden Report Assurance Committee progress at The Shrewsbury and Telford Hospital NHS Trust (“SaTH” or “the Trust”).

The Ockenden review of maternity services at Shrewsbury and Telford Hospital NHS Trust was published 10 December 2020.  This report covered the emerging themes and trends identified from 250 fully assessed cases and made system-wide suggestions and recommendations for action to improve maternity care.  The second and final report was published on 30 March 2022.  Since the publication of the first report, the Government has introduced a range of measures and invested very significantly in supporting maternity services across the country.

Since the beginning of 2022, SaTH has implemented several different and accessible ways for maternity staff to give their views directly so they can be assured they are being listened to.  ImproveWell was introduced to capture staff feedback 24/7.  The views of staff are fed back through the Maternity Transformation Programme, in which culture is a core workstream.  Insights from ImproveWell form a core part of the Governance and Assurance processes for the Ockenden Report Assurance Committee (ORAC).

In the most recent ORAC meeting, SaTH has delivered 77% (162/210) of its actions from the first and final Ockenden Reports, putting it ahead of its projected delivery schedule for March 2023.  The meeting notes state that “ImproveWell has been introduced in Maternity Services. ImproveWell is a digital engagement platform that enables colleagues on the ‘shop-floor’ to share their feedback and improvement ideas. The app provides a conduit for staff voices to be heard and for meaningful change”.

Lara Mott, CEO and Co-founder of ImproveWell, commented: “Frontline staff are the eyes and ears of organisations. Engaging colleagues and involving them in improvement processes underpins high quality health care. We look forward to continuing to support The Shrewsbury and Telford Hospital NHS Trust on its engagement and improvement priorities.”

A summary of our work in maternity services can be accessed here.


– Ends –


Further information:

Please get in touch at, or follow us on Twitter @ImproveWellUK


Notes to Editors:


About ImproveWell

Giving everyone a voice, ImproveWell makes it simple for organisations to capture continuous, real-time insight to improve staff experience and the quality of patient care. Never has this been more important.

The award-winning solution is grounded in three principles: those at the frontline are best-placed to improve the systems around them; giving staff a voice and the agency to find solutions to the challenges they face is fundamental to building a collaborative, motivated and resilient workforce; and a happier workforce leads to better patient outcomes.

Developed in partnership with healthcare organisations, ImproveWell’s evidence-based feedback systems offer a platform for people to drive change, together. 24/7 everyone can: suggest ideas for improvement; share how their workday is going; and complete tailored pulse surveys. Insights from wider stakeholder groups can also be gathered via a customisable online portal.  An intelligent data dashboard helps group and organisational leads to capture real-time data, track workforce sentiment, prioritise quality improvement efforts, measure change and publish reports to complete the feedback loop.

But ImproveWell is not just a technology solution: a dedicated Customer Success team provides consultative onboarding and ongoing advice. Customers can also join a community of healthcare improvers offering opportunities for collaboration and sharing best practice.

Simply put, the ImproveWell solution helps create the right environment for workforce engagement, continuous improvement and everyday innovation in health and care.

To learn more, please visit

For further information please contact:
020 3475 0670

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