NHS SBS and ImproveWell join forces to deliver a powerful new workforce transformation offering
14 May 2025
The country’s leading provider of corporate services for the NHS, NHS Shared Business Services (NHS SBS), and award-winning HealthTech company, ImproveWell LTD (ImproveWell), have today announced a partnership that brings together expert consultancy and cutting-edge digital technology to drive workforce transformation across the NHS.
The new combined offering integrates NHS SBS’s workforce consultancy expertise with ImproveWell’s industry-leading digital engagement solution, enabling NHS organisations to better understand, support and empower their workforce through real-time insight and evidence-based action.
Amid continued workforce pressures, this partnership enables health and care providers to capture front-line feedback, align improvement initiatives with strategic workforce priorities and embed a culture of continuous improvement and staff engagement.
Bhushan Chavan, Head of HR Consulting at NHS SBS, said: “This partnership reflects our continued commitment to helping NHS organisations meet the complex workforce challenges they face. Combining ImproveWell’s award-winning technology with our deep consulting experience creates a powerful, practical solution for any organisation seeking to drive improvement and unlock the potential of its workforce.”
Lara Mott, CEO and Co-founder of ImproveWell, commented: “By uniting our digital platform with NHS SBS’s trusted consultancy services, we are creating a truly joined-up solution that supports NHS organisations to listen, learn and lead workforce improvement at scale. Together, we offer the tools and expertise needed to drive measurable impact on workforce retention, wellbeing and system-wide transformation.”
Built with and for front-line teams, ImproveWell’s platform supports continuous engagement through idea sharing, sentiment tracking and pulse surveys, while NHS SBS provides strategic guidance and consulting support to help organisations embed insight-led workforce strategies and improvement programmes. This end-to-end solution is now available as part of NHS SBS’s HR consulting service, offering NHS organisations a swift, efficient and effective route to workforce transformation.
To learn more about how this partnership can support your organisation’s workforce transformation, get in touch with NHS Shared Business Services today.
About NHS Shared Business Services
NHS Shared Business Services (NHS SBS) was created in 2004 by the Department of Health and Social Care (DHSC) to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients and suppliers, and deliver value for money to the taxpayer.
Proud members of the NHS family, we provide finance & accounting, procurement, workforce, digital and expert advisory services to more than half the NHS in England. Committed to being a force for good, NHS SBS is dedicated to acting responsibly and sustainably at organisational, team and individual level. Sharing common values and unity of purpose with the rest of the NHS family, our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence.
About ImproveWell
ImproveWell is a real-time feedback solution which helps organisations to improve staff experience and patient care. Developed in partnership with healthcare professionals, the award-winning platform enables teams to suggest ideas, share sentiment and provide tailored feedback – anytime, anywhere. AI-powered analytics help leaders to identify trends, prioritise improvements, measure impact and close the feedback loop. Insights from patients and wider stakeholders can also be captured, ensuring a holistic approach to continuous improvement. Furthermore, Customer Success experts and a community of “Improvers” provide guidance and shared learnings. From the ward to the board, everyone has a voice in improving health and care.
Media contacts:
ImproveWell: Rachel Gonzaga | hello@improvewell.com | 020 3475 0670
NHS Shared Business Services: Alex Curling | Alex.Curling1@nhs.net | 07801 917139
For further information please contact:
hello@improvewell.com
020 3475 0670
